Slow Members area performance issue resolved.

Some clients have reported that our members area was slow to load, after investigating the issue we found that due to our own misconfiguration the members area was taking a long time to load.

The issue was due to the misconfiguration on our firewall of the cPanel servers the customers had accounts at, due to a mistake in our setup script our new members area didnt have the complete list of cPanel servers on its whitelist, thus the scripts had to wait for a timeout to fallback to our fallback path (that had proper whitelists). All servers have been added to the firewall
and client access should be fast again.

Best Regards,
eSG NOC

Tags: Members, Issue

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