eServices Greece

We provide the Infrastructure for Your services.

Network

Our network is comprised of 7 points of presence (PoP) in two continents (Europe & USA) with a total bandwidth of 250Gbps. We provide a wide distributed Content Delivery Network (CDN) with 13 edge servers in North America (Seattle, Nevada, Phoenix), Europe (Frankfurt, Munich, London, Stockholm, Paris), Asia (Hong Kong), Australia (Sydney). The total aggregate bandwidth of our CDN is 750Gbps.

Engineers

We employee highly trained and certified engineers that are available 24/7/365 that monitor our infrastructure as well us provide customer support for any issue related to our services. We use our own NMS systems to monitor all of our services but also use 3rd party monitoring sites that puts our monitoring locations to 21 all over the world. This makes us aware of networking issues that may impede access to our services from around the globe the moment they appear.

Redundancy

Even in cases that a network issue arises or in case of hardware malfunctions we try to minimize the impact on our services by providing multiple backup options. Each of our PoP's has at least 4 (N+3) different network providers, 2 (N+1) UPS arrays as well at least 1 (48h) diesel generator.

Green Power

In our Arizona and Frankfurt data centers, we utilize (Green) Renewable power generation for at least 90% of our power load (Wind and Hydroelectric), this is not in the way of offsetting our carbon production, it is actual green power generation. In the same time we do offset 85% of our carbon production for offices and other miscellaneous services in the form of providing donations to local and international certified associations.

Technical Support

Since 2011 we have been providing our average responce times to the public, in the following table you can see all the public reports.

201620152014201320122011

Service Tickets: 2 Minutes 17 Seconds - Technical Queries: 8 Minutes

Service Tickets: 3 Minutes - Technical Queries: 11 Minutes

Service Tickets: 3 Minutes - Technical Queries: 11 Minutes

Service Tickets: 3 Minutes - Technical Queries: 12 Minutes

Service Tickets: 4 Minutes - Technical Queries: 16 Minutes

Service Tickets: 4 Minutes - Technical Queries: 19 Minutes

Although we only provide a 99.9% service uptime SLA, our uptime has been up to 99.9999% (<31.5 Seconds per year)

You can check our public uptime records in our infrastructure section


eServices Greece
Business
Hosting

Worldwide presence since 2009

Where to find us

Epikeleusti Apostolou Asprogeraka 53
10444 Athens, Greece
Phone
+30 255 1234 122
Email
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